Refund and Dispute Policy

• Requests are typically reviewed within 3–5 business days.
• Approved refunds are typically processed within 7–10 business days.
• Refund requests generally need to be submitted within 30 days of purchase.

How to request a refund:

1. 1
   Email support@d1v.ai.
2. 2
   Include account information, order details, and the reason for the request.
3. 3
   We normally review the request within 3–5 business days.
4. 4
   If approved, the refund is normally processed within 7–10 business days.

   Eligibility notes:

   • Refund requests generally need to be submitted within 30 days of purchase.
   • Cancelling a subscription usually prevents future charges, but the current billing period may not be refundable.

If you have a billing dispute:

1. 1
   Email support@d1v.ai with the relevant details.
2. 2
   We usually acknowledge the request within 24 business hours.
3. 3
   We investigate and respond within 5–7 business days.